FAQ 2016-11-07T20:02:42+00:00

Frequently Asked Questions

Grand Rental Station is open Monday through Friday from 8:30 AM to 4:00 PM and Other times by appointment. If you require the assistance of a sales consultant, it is advisable to schedule an appointment before you visit.
The sooner you reserve your rental equipment, the better. This is especially true for weddings, large events and holiday orders. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed. We tend to book up on some dates and items very quickly.
The Grand Rental Station showroom and warehouse are located at 570 Rudder Rd Fenton, MO 63026.
The Estimate feature on our website is a great way to get an idea of options and cost. However, it does NOT reserve or place a hold on the items listed nor can it confirm availability. If you would like to reserve the equipment please follow up with a phone call to our office at (636) 343-7278 to ensure that you connect with someone directly so that we may discuss your rental needs and availability.
Grand Rental Station accepts the following credit cards: Grand Rental Station Card, Discover, MasterCard, Visa and American Express. Personal or company checks and cash are also acceptable. We require all orders to be paid a minimum of 1week in advance of delivery, except for established accounts.
A 50 percent Non-Refundable deposit is necessary to confirm all event reservations. The balance of payment is due in full at least 1 week prior to delivery along with any changes. Account holders are typically invoiced, based on the payment method established for the account.
Grand Rental Station accepts any orders, large or small. However, to receive delivery and pick up, the rental must be at least $200.00 and a delivery fee will be charged based on the actual delivery zip code and any special requirements.
Yes, you may make changes. It is not unusual for guest counts to change as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and adjustments as you become aware of the need. We will make every effort to accommodate those changes and simply ask that final edits be made a minimum of one week prior to the delivery. Once preparation has begun, changes could incur an additional charge.
We require a 50% non refundable deposit to confirm your reservation. You may cancel your order without additional penalty up to 48 hours prior to delivery or customer pick-up. If your order has already been pulled or is out on a truck for delivery we reserve the right to assess an additional 15% restocking fee.
When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you are renting linens, under no circumstances should you wash or dry the linens. If linens become wet while in your possession, please allow them to air dry.
Yes! We offer an extensive selection of beautiful solid colors and exquisite patterns in a variety of textures and sizes. We also offer custom overlays and chair covers. Linen rentals require a minimum of two-business-day advance reservation.
Delivery does not include setup. However, Grand Rental Station can set up and break down certain items for an additional charge. Please contact us for specific information.
All rented items must be returned. In the event rental items are missing you will be contacted by our representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.
Absolutely. Please keep in mind the size of your vehicle when placing your order, however. Most passenger vehicles will not accommodate round tables larger than 42” in diameter or banquet tables longer than 72”. Please keep in mind that some equipment does require professional delivery & installation.
Containers are provided for china, silver, utensils, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items and containers, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen.

Important Notes

SILVER-PLATE ALERT: Water is extremely damaging to silver-plated products. Please help to keep our equipment looking good and make sure ALL excess water is removed prior to repackaging.

LINEN ALERT: Please take care to remove excess food and debris from the cloths and napkins prior to bagging and resending. Linen should also be completely *DRY* and free of moisture.

IMPORTANT – Please be available to count and check all items at time of delivery, otherwise all counts will be considered accurate. Our delivery personnel are instructed to stack all items in a mutually convenient location. If you require multiple delivery locations on site, please advise your event sales representative in advance so arrangements may be made.